Returns & Exchanges
At CustomerFriendlyShop, we want you to love every piece you wear, which is why we offer a hassle-free 30-day return policy on all unworn fashion items. If your fit isn't perfect, we are committed to making it right with a simple exchange or full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the original unworn items with all tags attached into the original shipping bag or a secure box of your choice.
Attach the Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing